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30-Day Hassle-Free Returns & Sizing Guarantee

We want you to experience genuine comfort in every step. If you are not completely satisfied with your Scandi Socks, or if you need to swap your order for an alternative gender mould, we offer a straightforward 30-day return and exchange policy handled directly through our UK warehouse.

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30-Day Returns Generous trial and return period
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Sizing Exchanges Quick swaps between moulds
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UK Warehouse Fast domestic processing
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Prompt Refunds Returned to original payment

How to Complete a Return or Size Swap

Our straightforward process for returning or exchanging your unworn socks:

1

Initiate Request

Contact our support team with your order reference number and state whether you would like an exchange or a full refund.

2

Receive UK Address

We will provide our domestic return postal address and your unique return authorisation code within 24 business hours.

3

Post Package

Pack items securely in their original packaging and send the parcel via your preferred Royal Mail or courier tracked service.

4

Refund or Swap

Once delivered and inspected at our depot, replacement packs are dispatched immediately or refunds issued within 3–5 working days.

Return Conditions & Eligibility

Due to hygiene regulations for intimate knitwear garments, please review our return criteria:

Eligible for Return or Exchange

  • Items returned within 30 days of receiving your order
  • Socks that are unworn, unwashed, and odour-free
  • Packs returned in their original packaging with branding bands intact
  • Trying on a single pair over clean feet for sizing evaluation
  • Items with identified manufacturing or stitching faults

Non-Eligible for Return

  • Socks that have been washed, dried, or laundered
  • Items showing signs of outdoor wear, dirt, or pet hair
  • Packs with missing pairs or discarded packaging
  • Requests made past our 30-day return window
  • Items damaged through improper hot machine washing or tumble drying

Our Perfect Fit Sizing Swap Guarantee

We understand that choosing the correct footwear mould online can sometimes be tricky—especially if you sit around our UK 7 crossover boundary.

If you ordered Women’s UK 4–8 and found the instep too narrow, or ordered Men’s UK 7–10 and need a closer fit, simply get in touch. Keep the remaining bundle unworn, and we will swap your pack for the alternative mould with zero administrative fees.

Frequently Asked Questions About Returns

Direct answers to common questions regarding postage, refunds, and exchanges.

Who pays for return postage?
Customers are responsible for return postage when returning items for a standard refund or personal preference exchange. We strongly recommend using a Royal Mail Tracked service so you have proof of delivery. If an item arrived damaged or we sent an incorrect item in error, we will cover the return shipping costs completely.
How long does it take to receive my refund?
Once your parcel is delivered to our UK depot, our team inspects the items within 48 hours. Approved refunds are issued directly to your original payment method (Debit/Credit Card, Apple Pay, or Google Pay) and typically reflect in your bank account within 3 to 5 working days.
Can I return part of a 5-pair multi-pack?
Our 5-pair multi-packs are sold as unified collections at bundle rates (£21.99). We cannot accept partial returns of individual socks from a multi-pack for partial refunds. If you wish to return a multi-pack, the full five-pair bundle must be returned intact.
How do I start a return or exchange?
Simply navigate to our Contact page or email our customer care team quoting your order number, the item you wish to return, and whether you require an exchange or a refund. We will reply promptly with full return details.

Need Assistance with an Existing Order?

Our customer support team is on hand Monday through Friday to ensure your return or exchange is completed swiftly.

Contact Support →