Have a question about our dedicated sizing moulds, need help tracking your Royal Mail parcel, or looking to exchange an unworn multi-pack? Our UK-based support team is here to assist you Monday through Friday.
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UK Support TeamDirect domestic customer care
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Prompt RepliesResponses within 24 business hours
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Sizing GuidanceAdvice for UK 7 crossover fits
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30-Day GuaranteeSimple returns and size swaps
Send an Enquiry
Complete the form below and our team will get back to you with guidance or order updates.
Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM BST
Saturday – Sunday: Closed (Weekend messages answered first thing Monday)
Bank Holidays: Closed
Direct Email Contact
Prefer to write directly from your email client? Reach us at:
All stock is housed, quality-checked, and dispatched domestically within the United Kingdom. We do not operate a public customer collection counter.
Frequently Asked Support Questions
Quick answers to common questions before sending a message:
How do I check the delivery status of my parcel?
Once your order has been packed and handed over to Royal Mail at our UK depot, an automated confirmation email containing a direct tracking number is sent to you. You can enter that number into the Royal Mail Track and Trace service to monitor parcel transit directly to your door.
Can I change the delivery address or cancel my order?
Because orders placed before 2:00 PM are processed quickly at our UK fulfilment centre, please email us immediately with your order number and the word "URGENT" in the subject line. If your parcel has not yet been processed by our warehouse team, we will happily update your address or cancel the order.
How do I arrange an exchange for a different size mould?
Under our 30-day guarantee, you can exchange your unworn bundle for an alternative size mould with no restock fees. Simply choose "Returns & Sizing Exchange" in the form above with your order number, and our team will issue your domestic return authorisation and replacement details.
What if an item in my order arrived faulty or damaged?
While every bundle is inspected before boxing, knitwear defects can rarely occur. If you notice any stitching issue or defect, send a message above or email a quick photograph to our support address, and we will send a replacement pack right away.
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Explore our curated 5-pair Scandinavian multi-packs from £21.99, backed by free UK tracked delivery on orders over £30.
